We take great care in preparing and packaging each order to ensure it arrives safely and in perfect condition.
Processing Times
As each piece is handcrafted in small batches, please allow up to 5 working days for your order to be made, finished, and dispatched.
You’ll receive a confirmation email once your order is on its way.
Shipping Method
All orders are shipped via Royal Mail using Tracked 48.
This service provides reliable delivery along with tracking information, so you can follow your order as it makes its way to you.
Delivery Times
Once dispatched, delivery is typically 2–3 working days.
While Royal Mail Tracked 48 is a dependable service, delivery times are estimates and may occasionally vary due to factors outside our control.
Packaging
Each item is carefully packaged to protect its finish and ensure it arrives in excellent condition. Wherever possible, we use minimal and recyclable materials in keeping with our small-batch, considered approach.
Incorrect Address
Please ensure your delivery details are correct at checkout. We are unable to take responsibility for delays or losses resulting from incorrect or incomplete addresses.
Delays or Lost Parcels
If your order has not arrived within the expected timeframe, we recommend allowing a little extra time, as postal delays can occasionally occur.
If your parcel appears to be lost, please contact us and we will assist in resolving this with Royal Mail.
Damaged Items
In the unlikely event your order arrives damaged, please contact us within 48 hours of delivery with photographs of both the item and packaging so we can resolve this as quickly as possible.
We aim to make the delivery experience as smooth as possible, so your piece arrives ready to be enjoyed.
