Frequently Asked Questions❓
What is eco-resin?
Eco-resin is a water-based, non-toxic material that offers a more environmentally conscious alternative to traditional resin. It creates a smooth, stone-like finish while allowing for beautiful, handcrafted designs.
Are your products handmade?
Yes—every piece is individually made by hand in small batches. This means no two items are ever exactly the same, giving each piece its own character and subtle uniqueness.
Will my item look exactly like the photos?
Each item is carefully photographed to represent it as accurately as possible. However, due to the handmade process and natural variations in eco-resin, there may be slight differences in pattern, tone, or finish—these are part of what make your piece one of a kind.
Are there imperfections in eco-resin products?
Eco-resin can naturally develop small air bubbles or slight variations in texture. These are not faults, but rather a reflection of the handmade process and material itself.
How should I care for my item?
To keep your piece looking its best:
Wipe clean with a soft, damp cloth
Avoid harsh chemicals or abrasive materials
Keep away from prolonged moisture and direct heat
Handle with care, as eco-resin can be fragile if dropped
Are your products waterproof?
Eco-resin is water-resistant but not fully waterproof. Occasional splashes are fine, but items should not be submerged in water or left in damp environments for extended periods.
Can I use your products for food?
Unless specifically stated, our items are not food-safe and are intended for decorative or light-use purposes only.
Do you offer custom or personalised items?
Yes, we love creating custom pieces. If you have a specific idea, colour palette, or style in mind, feel free to get in touch to discuss your request.
How long will my order take?
As each item is handmade, processing times may vary. Estimated turnaround times are within a calendar week, and we always aim to dispatch as soon as your piece is ready.
Can I return my order if I change my mind?
We understand that sometimes plans change. You have the right to return your item in line with UK consumer law. However, because each piece is handmade and produced in small batches, we encourage you to review product details carefully before purchasing.
If you’re unsure, we’re always happy to help you choose something you’ll love.
What if my item arrives damaged?
In the unlikely event that your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we’ll resolve it as quickly as possible.
Do you package sustainably?
We aim to use minimal and recyclable packaging wherever possible, in keeping with the ethos of eco-resin and small-batch production.
Can I request a specific colour or finish?
Where possible, we’ll always try to accommodate preferences. Because of the handmade nature of eco-resin, exact colour matching can vary slightly—but we’ll work closely with you to achieve something you’ll love.
If you have a question that isn’t covered here, feel free to reach out—we’re always happy to help.