We want you to feel confident in your purchase and to enjoy your piece for what it is: a carefully handcrafted, one-of-a-kind item. Due to the nature of resin artistry, each piece carries its own subtle variations in colour, pattern, and finish—these are part of its character and not considered faults.
Your Right to Cancel
In line with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without needing to provide a reason.
After notifying us, you then have a further 14 days to return the item to us.
Conditions for Returns
To be eligible for a refund:
Items must be returned in their original condition and packaging, unused and undamaged
You are responsible for ensuring the item is packaged securely for its return
Return postage costs are the responsibility of the customer
As each piece is handmade in small batches, we encourage you to take a moment to review product descriptions and images carefully before purchasing, as returned items cannot always be resold.
Custom & Personalised Orders
Please note that custom or personalised items are exempt from cancellation rights unless they arrive faulty or not as described.
Faulty or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery, in an email to hello@thesomanstudio.co.uk, with clear photographs so we can resolve this quickly.
Refunds
Once your return is received and inspected, we will process your refund within 14 days, using your original payment method.
We’re always happy to answer any questions before you order—choosing the right piece from the start is the best way to ensure you’ll love it when it arrives.
